First steps in Customer Service (Events, Hospitality, Retail & Travel)

First steps in Customer Service (Events, Hospitality, Retail & Travel)

Study Mode: Full -Time
Course Code: PRABL142BCF0
Course Level: Entry 3

Where will this course lead?

If you are interested in exploring a potential career in a customer service based industry, this course is ideal if you have little or no experience but wish to progress and gain employment in this sector. The course will give you the knowledge and skills required to not only work in the industry but also gain an understanding of the different aspects of hospitality, retail, travel and events.
It's obvious there are many exciting career opportunities in the service industries and after this course each person will know, in their own mind, which might appeal to them.
This one-year course is an insight into how the various service industries work. As part of the course, you will undertake lots of practical activities and specialisms and enhance your employability skills.

Completion of this may allow you to progress to a Level 1 course and further increase your prospects.

What will I study?

During the programme you will develop your knowledge in:
- Working in a team and with managers
- Working in a customer service environment
- Communicating in a Customer Service environment including social media in the workplace
- Perfecting your interview skills and your chances of being successful
- Managing your time and workload
- Making telephone calls
- Your legal rights and responsibilities as an employee
- Working in a safe environment

How will this course be delivered?

The practical elements of this course will be delivered in the classroom and will involve preparing assignments and portfolio building. You will also have guest speakers to help you learn about the industry and visits to local businesses.
You will also be undertaking a work experience placement whilst on the course, giving you the opportunity to apply your new skills that you have learnt.

What qualifications will I get?

NCFE Entry Level award/certificate in Employability Skills (Entry 3)
College Accreditation in your subject specific area

How will I be assessed?

Assessment will be carried out using a variety of methods. You are expected to produce a portfolio of evidence for each unit. Assessment will include presentations, practical activities, planning, creating, role plays, discussions and assignments. You will also complete an element of work experience through work placements.

How do I get a place on the course?

Places are offered by an interview and a screening test.

What are the entry requirements?

A satisfactory reference
Initial assessments in Maths and English to ensure you are on the right level.

What else do I need to know?

A minimum of 90% attendance is needed to complete the course however 100% is expected. There are optional trips, talks and demonstrations by external employers.
Good levels of English and Maths are important for your success in your course, your chosen vocation and life. Throughout your course you will continue to develop your English and Maths skills in your vocational classes.
If you haven't achieved an A*/1 - C/4 grade in English or Maths at GCSE, or a Level 2 Functional Skill, you will also be working towards a qualification in English or Maths at a level that will enable you to progress towards these grades

For Customer Service base industries, appearance and personal grooming is important and it is essential that learners will have purchased prior to starting the course:
1 pair black trousers/skirt
2 white shirts/blouses
1 pair black shoes
In addition, dependant on your pathway you will have to purchase 1 pair of safety shoes at approx. £ 25 an order form will be supplied in September for shoes.

Is there anything else I will have to pay for in order to do this course?
There will be a nominal charge for trips and visits.

What can I do after this course?

On completion of this course you can progress onto a level 1 qualification within your chosen specialist area.


Solihull College, Blossomfield Road, Solihull, B91 1SB, Tel: 0121 678 7000, Minicom: 0121 628 7005, Email:, Internet:

Have a question about the course?
Please contact Admissions on 0121 678 7000 with any queries.
Start Date
Course Fee

Blossomfield Campus

September 2017



Not Applicable to 16-18 year olds