Study Mode: Part Time
Course Code: ZPA48501OCAP
Course Level: Level 2
The many transferable skills that you develop during this course provide a superb foundation for most career pathways. Intermediate apprentices, with support and opportunities in the workplace, can progress onto: the Level 3 Advanced Apprenticeship in Sales & Telesales,
Other Advanced Apprenticeships such as Customer Service, Retail or Management.
With additional training, apprentices may be able to progress in their careers to roles such as
senior sales representative, senior telesales agent, sales manager, area manager, customer
retention manager or customer service manager for sales (CFA, 2016).
The Level 2 ISMM Certificate in Principles of Selling is a knowledge based qualification designed to provide you with the underpinning theory required by sales professionals. Modules include
UKB1 – Understanding legal, regulatory and ethical requirements in sales or marketing
UKB2 – Understanding the sales environment
UKB3 – Understanding sales techniques and processes
UKB4 – Sales targets
UKB5 – Principles of presentations and demonstrations in sales
UKB6 – Principles of personal responsibilities and working in a business environment
The Level 2 NVQ Certificate in Sales is a competency qualification that assesses your application of the knowledge in the workplace. In addition to the three units listed below, you will complete a selection of option units which are chosen in accordance with your job role.
- Time planning in sales
- Complying with legal, regulatory and ethical requirements in a sales and marketing role
- Deliver reliable customer service
You will also develop valuable skills in English and Maths along with polishing your Personal Learning and Thinking skills.
The course is delivered via a combination of classroom teaching, practical workshops and independent learning/self- study.
You will attend college for one full day per month (for eight months) and will spend a minimum of 6 hours per week (during working hours) carrying out independent and guided study. This time will be recorded in a learning journal to capture your experiences, reflections and achievements throughout the learning journey.
As an apprentice a vast amount of learning takes place ‘on the job’ through training and the practical application of your skills, knowledge and behaviours.
You will receive 1:1 support and coaching from an allocated assessor who will visit you in the workplace approx. every 4 weeks.
You may be required to attend Functional Skills workshops for English and Maths depending on your previous achievements. Workshops are approx. 2 hours per week and are available at various times at both college campuses. An e-learning route is also available if you are unable to attend college.
Level 2 ISMM Certificate in Principles of Selling
Level 2 NVQ Certificate in Sales
Level 1 Functional Skills English progressing to level 2
Level 1 Functional Skills Maths progressing to level 2
Your assessor will support you to showcase your work in an easy to use e-portfolio. A range of methods will be chosen to assess your vocational knowledge and competence and may include: observations, professional discussions, verbal or written questions, assignments, presentations, work products, reflective accounts, witness testimonies and more!
Functional Skills are assessed via examination – tests are booked throughout the year on demand.
Apprenticeship vacancies are advertised on our website and you can follow the instructions to apply online. The vacancies provide detailed information about the employer, the job role, location, hours of work and salary/benefits. As part of the application process you will be asked to create an account with the National Apprenticeship Service (NAS).
After the closing date the employer will choose to interview suitable applicants. We work closely with our employers and will make arrangements to enrol the successful applicant within their first few weeks of work.
Remember to update your CV before applying!
There are no mandatory entry requirements for this apprenticeship framework. However, employers are looking to attract applicants who have strong interpersonal skills and a "can do" attitude.
All applicants are required to complete initial assessments in English and Maths which ensures fair access to assessment. A minimum of Entry level 3 in both subjects is normally required. Learners who do not meet this requirement will receive advice and guidance on developing these skills prior to reapplying.
You cannot apply for an Intermediate Apprenticeship in Sales if you already hold a qualification at level 4 (or above) in this subject area or, if you have previously completed a level 2 NVQ or Diploma in Sales or Telesales.
- Check the website daily for new vacancies
- You must be prepared to invest some of your own time (outside of work) to study towards your apprenticeship
- You will be entitled to apply for an Apprentice NUS card
- You will have full access to all college facilities
Every apprentice has an exit review upon completion of their course and next steps are discussed ad appropriate advice and guidance will be given
Solihull College & University Centre, Blossomfield Road, Solihull, B91 1SB Tel: 0121 678 7000 Minicom: 0121 628 7005 Email: firstname.lastname@example.org Internet: www.solihull.ac.uk
Not Applicable to 16-18 year olds