Step into Customer Service (Events, Hospitality, Retail & Travel)

Step into Customer Service (Events, Hospitality, Retail & Travel)

Study Mode: Full -Time
Course Code: ADTAA152BCF0
Course Level: Level 1

Where will this course lead?

If you are interested in exploring a potential career in a customer service faced industry, this one-year course is for you. Customer Service at level 1 can give you access to work experience and an insight into how the various service industries work. As part of the course, you will undertake lots of practical activities and specialisms.

Once you have completed this course you will have gained an overview of the sector, explored various service industries such as Retail, Hospitality, Events and Travel and be fully aware of the potential career pathways you could follow.
Completion of this will allow you to progress to a Level 2 course and further increase your prospects.

What will I study?

During the programme you will develop your knowledge in:
- Working in a customer service environment
- Communicating in a Customer Service environment
- Dealing with customer queries, requests and problems
- Managing your time and workload
- Making telephone calls
- Teamwork
- Working in a safe environment

How will this course be delivered?

The practical elements of this course will be delivered in the classroom and will involve preparing assignments and portfolio building. You will also have guest speakers to help you learn about the industry and visits to local businesses.
You will also be undertaking a work experience placement whilst on the course, giving you the opportunity to apply your new skills that you have learnt.

What qualifications will I get?

NCFE Level 1 Certificate in Customer Service
College Accreditation in your subject specific area

How will I be assessed?

Assessment will be carried out using a variety of methods. You are expected to produce a portfolio of evidence for each unit. Assessment will include presentations, practical activities, planning, creating, role plays, discussions and assignments. You will also complete an element of work experience through work placements.

How do I get a place on the course?

Places are offered by an interview and a screening test.

What are the entry requirements?

2 Grade E/2's or above one of which must be English, a successful Interview and suitable references.

What else do I need to know?

A minimum of 90% attendance is needed to complete the course however 100% is expected, optional trips, talks and demonstrations by external employers.
Compulsory work experience attendance.

For Customer Service base industries, appearance and personal grooming is important and it is essential that learners will have purchased prior to starting the course:
1 pair black trousers/skirt
2 white shirts/blouses
1 pair black shoes
In addition, dependant on your pathway you will have to purchase 1 pair of safety shoes at approx. £25.00 (an order form will be provided on your first day)

Good levels of English and Maths are important for your success in your course, your chosen vocation and life. Throughout your course you will continue to develop your English and Maths skills in your vocational classes.
If you haven't achieved an A*/1 - C/4 grade in English or Maths at GCSE, or a Level 2 Functional Skill, you will also be working towards a qualification in English or Maths at a level that will enable you to progress towards these grades.

What can I do after this course?

On completion of this course you can progress onto a level 2 qualification within your chosen specialist area.
You can also progress into a career in your chosen sector.


Solihull College, Blossomfield Road, Solihull, B91 1SB, Tel: 0121 678 7000, Minicom: 0121 628 7005, Email:, Internet:

Have a question about the course?
Please contact Admissions on 0121 678 7000 with any queries.
Start Date
Course Fee

Blossomfield Campus

September 2017



Not Applicable to 16-18 year olds