WorldHost Sales Powered by Service is a 4 hour course aimed at front line staff involved in sales on a daily basis. The programme will assist employees in up-selling and cross selling whilst maintaining a high level of customer service

WorldHost Sales Powered by Service training developed in Canada was originally created for Expo 86 in Vancouver. Canada used the programme for the 2010 Winter Olympic Games and is now ranked consistently among the top countries in the world for the strength of its visitor “welcome.”

 

Bringing world class service and selling skills to the UK
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WorldHost Sales Powered by Service – Retail training is now available in the UK.
The programme has been tailored by Skillsmart Retail for the UK retail sector and is delivered exclusively through the National Skills Academy for Retail.

The benefits of good customer service selling skills:

  • Encourages customer loyalty – happy customers become repeat customers
  • Reduces costs to attract new customers
  • Helps businesses to maximise profit from its most valuable resource – staff!
  • Equips your team with the confidence and skills to sell
  • Participants in this certificated programme will gain valuable skills and techniques and be eligible to wear the WorldHost pin badge which recognises exceptional customer service and selling skills.

What will delegates learn?
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An understanding of the sales cycle and how they can influence customer purchasing decisions
The value of knowing your products/services by listening to the needs of your customers
An understand of the impact of ‘moments of truth’, looking at the business through the eyes of the customer
The benefits of selling beyond the basics
Programme length: 4hours, Please contact Solihull College 0121 678 7000 for further details,

Delegate cost: SPECIAL OFFER £20 per delegate from independent retailers, £50 per delegate from non-independent retailers

Booking: To book places please contact sales@solihull.ac.uk or call 0121 678 7181.