Employers

"...delivering Gold Standard Customer Service training courses for Retailers in Birmingham, Warwickshire and the West Midlands."

Gold Standard Customer Service for Retailers:

Location: Blossomfield Campus
This course starts on the following date(s)...

• Start date: Various dates available

• Please call 0121 678 7181 for further information

Introduction:

The aim of this course is to offer all members of staff, regardless of their role, retail customer service training to enable them to interact with customers successfully. They need to strive to provide ‘a shopping experience’ within the shopping destination that will ensure our customers return again and again. In producing this course we have considered the entire journey that the customer takes from arrival into the store/centre and the skills that are needed at the various stages along the way.

What will be covered in the course?

• Introduction to customer service
• The environment
• Your role
• The customer
• Communication
• Meeting specific needs
• Conflict management

Benefits to the employee attending the course?

• To increase your ability to give great customer service to enable you to interact with customers in a more confident manner and achieve your full potential.
• To give great customer service.
• To improve customer relationships and manage your expectations, enhancing the customers overall shopping experience.
• Fulfilling your role to best support the success of the business you work in.
• To realise the impact your style and approach to customers within your department and also the organisation.

Benefits to employers:

• To achieve higher standards of customer service leading to an increase in sales
• To empower employees to realise their own potential and how that can affect the business both locally and nationally

Concessionary Course Fees:

There are no concessionary fees for this course. Any fees quoted should be taken as an indication. We reserve the right to make alterations. For information about our fees call 0121 678 7181 or email enquiries@solihull.ac.uk.

How To Book your place:

To request a booking form and book a place on this course, please contact Tim Wilkin on 0121 678 7181 or email tim.wilkin@solihull.ac.uk

Additional information:

The fee includes tuition materials and refreshments.

• Solihull College is now one of the National Skills Academy and a part of the Birmingham Airport Skills Academy