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Managing Difficult People
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"... Offering a course helping to Manage Difficult People in Birmingham, Warwickshire and the West Midlands."
Managing Difficult People:
Location: Blossomfield Campus
This course starts on the following date(s)...
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Start date: Various dates available
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Please call 0121 678 7181 for further information
Introduction:
Conflict between individuals at work is a fact of human interaction. Conflict can be good, and help with creativity and progress.
But what about when conflict gets in the way? Maybe you need to have conversations at work which you know you will not find easy – this course is designed to help build your confidence and give you some tools and techniques to help
Who should attend? You may be in unhelpful conflict yourself, or working with colleagues who are.
You may need to have courageous conversations with team members, colleagues, or even your boss. You want to be able to handle them professionally; limit any potential damage, and maybe even turn the situation into a positive one
After attending this course participants will have the ability to:
- Build more effective relationships – even where it seems difficult
- Manage courageous conversations with confidence
- Be more professional in your dealings with all people
- Earn respect for facing up to problems effectively
Programme Outline:
- Understanding courageous conversations
- Drivers of conflict
- How to diffuse conflict
- Relationships and emotions in tricky situations
- Assertiveness and other useful techniques
- Looking after yourself in difficult times
- Practical and focused action planning
Concessionary Course Fees:
There are no concessionary fees for this course. Any fees quoted should be taken as an indication. We reserve the right to make alterations. For information about our fees call 0121 678 7181 or email enquiries@solihull.ac.uk.
How To Book your place:
To request a booking form and book a place on this course, please contact our dedicated team on 0121 678 7181 or email sales@solihull.ac.uk
Additional information:
The fee includes tuition materials and refreshments.
Call the Employer Services team on 0121 678 7181 or email sales@solihull.ac.uk. A member of our dedicated team will be pleased to discuss your needs, answer your questions, and arrange for a follow-up call or visit from a Business Sales Advisor at a time to suit you.
