MCITP: Windows 7 Enterprise Desktop Support Technician

Part Time

Course Details

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Course Code

QBSNT166/BCP0

Course Level

N/A

Where will this course lead?

The Microsoft Certified IT Professional (MCITP) certification helps validate that an individual has the comprehensive set of skills necessary to perform a particular job role, such as database administrator or enterprise messaging administrator. MCITP certifications build on the technical proficiency measured in the Microsoft Certified Technology Specialist (MCTS) certifications. Therefore, you will earn one or more MCTS certifications on your way to earning an MCITP certification.

Candidates for this course support end users who run Microsoft Windows 7 in a corporate environment. They will gain experience using applications that are included with the operating system, such as productivity applications used in a corporate environment and Microsoft Office applications.

Students who satisfy the minimum pass level, for the above vendor exam(s), as defined by Microsoft at the time of taking the online exam, will be awarded the following:-

Microsoft Certified IT Professional (MCITP): Enterprise Desktop Support Technician 7

What will I study?

After completing this course, you will be able to:

Identifying Cause of and Resolving Desktop Application Issues
Identify and resolve new software installation issues.
Identify and resolve software configuration issues.
Identify cause of and resolve software failure issues.
Identifying Cause of and Resolving Networking Issues
Identify and resolve logon issues.
Identify and resolve network connectivity issues.
Identify and resolve names resolution issues.
Identify and resolve network printer issues.
Identify and resolve performance issues.
Identify and resolve hardware failure issues.
Identify and resolve wireless connectivity issues.
Identify and resolve remote access issues.
Identifying Cause of and Resolving Security Issues
Identify and resolve Windows Internet Explorer security issues.
Identify and resolve issues due to malicious software.
Identify and resolve encryption issues.
Identify and resolve software update issues.

How will this course be delivered?

This course is one of the 'blended learning' series from the Microsoft IT Academy at Solihull College. Providing IT professional access to the latest Microsoft certification courses with high quality, flexible learning systems.

The 'blended learning' courses comprise of components to facilitate effective self directed learning, with flexible start and attendance date to meet your individual needs.

This course offers bookable hands-on practice labs in our Academy open access lab facility that assist students in becoming proficient in the skills needed to support the Microsoft technology.

The student kit includes relevant comprehensive Microsoft Official Curriculum workbook(s) and other necessary materials for this class.

Students will also receive 150 days access to Microsoft's internet e-learning system, with relevant e-learning course materials.

Access to MSDN AA to enable students to download Microsoft operating systems and applications to create and develop their own practice lab environments, for your academic use only. Conditions and systems requirements apply.

Tailored individual learning plans, with one-one support and guidance from our qualified Microsoft Certified Trainer / mentors.

On-line exam preparation and assessment with MeasureUP test practice system.

This course is available to study in daytime or evening sessions.

What qualifications will I get?

Vocational study not leading to a recognised qualification, Information and Communication Technology (SSA 6)

How will I be assessed?

There is no formal examination required; however students may take the external Microsoft examination, typically three weeks from end of course.

70-685 Pro: Windows 7, Enterprise Desktop Support Technician

Examinations must be taken at our in-house Authorised Prometric testing centre (APTC) at Specialist IT Training. APTC Site code GB3K.

The course includes continual assessments.

How do I get a place on the course?

Places are offered by interview.

What are the entry requirements?

Candidates for this exam support end users who run Microsoft Windows 7 in a corporate environment. They should have experience using applications that are included with the operating system, such as productivity applications used in a corporate environment and Microsoft Office applications.

Candidates should be able to resolve operating system issues by telephone, email, connecting to an end user's system remotely, or by visiting an end user's desktop. They should have a working knowledge of operating in an Active Directory domain environment.

Before attending this course, students must have:
TCP/IP Troubleshooting skills
Experience working in a domain environment
Experience using desktop and command-line troubleshooting tools
Experience installing and troubleshooting desktop application problems
Experience configuring registry and group policy settings

Completed the MCTS: Windows 7, Configuring course.

What else do I need to know?

The Microsoft certification program is one of the IT industry's most comprehensive programs for assessing and maintaining software-related skills. Microsoft has designed this program to ensure that a high level of expertise is sustained within an international IT professional community. We offer a range of courses to help delegates prepare for the following Microsoft Certifications MCP, MCSA, MCSE, MCTS, MCITP, MCPD, MCAD, MCSD.

The Microsoft Certified Technology Specialist (MCTS) certifications provide the foundation for Microsoft Certification. These certifications are designed to validate your skills on the features and functionality of key technologies. You can show your depth of knowledge in one specific technology, earn multiple MCTS certifications to show breadth across different products, or build on the MCTS to earn a Microsoft Certified IT Professional (MCITP) credential.

Course schedules, content, supporting materials and availability may be subject to change.

Solihull College offers full time and part time courses for businesses and residents in Birmingham, Walsall, Wolverhampton, Coventry Warwickshire and the whole of the West Midlands.

What can I do after this course?

This course is intended for individuals who are employed as or seeking employment as a Systems Administrator or Systems Engineer.

The following courses are recommended for further study:-

QWBNT115/BCP0 MCTS: Windows Server 2008 Active Directory Configuration
QWBNT116/BCP0 MCTS: Windows Server 2008 Network Infrastructure Configuration
QBSNT110/BCP0 MCP Managing & Maintaining a MS Windows Server 2003 environment

Is there anything else I will have to pay for in order to do this course?

Study material fees are payable.
If required, vendor exam will be charged at current rates.
This course is not eligible for fee concession.

Contact

Blossomfield Campus

Solihull College
Blossomfield Road
Solihull
B91 1SB

Tel: 0121 678 7000
Minicom: 0121 628 7005
Email: enquiries@solihull.ac.uk
Internet: www.solihull.ac.uk

Have you got a question about this course?

Please contact Admissions on 0121 678 7000 with any queries.

Course Details