Employers

"...for all your Receptionist training courses in Birmingham, Warwickshire and the West Midlands."

Professional Receptionist:

Location: Blossomfield Campus
This course starts on the following date(s)...

• Start date: Various dates available

• Please call 0121 678 7181 for further information

Introduction:

This course is suitable for everyone who deals with internal or external customers including secretaries, receptionists and telephonists who greet and receive guests, visitors and colleagues on behalf of their organisation.

The receptionist is the person in the front-line - the person who will create that vital first impression of a business.

Communicating effectively with colleagues, customers, visitors and potential employees in varied and sometimes difficult situations requires special qualities which can be identified, developed and improved through training.

On this one day programme you will examine and practise the skills which are crucial to the role and gain confidence in yourself and your ability to enhance the image of your company.

Solihull College has successfully delivered the professional receptionist skills training course across Birmingham, the West Midlands and Warwickshire.

After attending this course participants will have the ability to:

• recognise the importance of the receptionist role
• identify the whole spectrum of skills and qualities needed to perform the role effectively - be aware of the total image and appreciate your responsibility to enhance internal and external customer relationships.
• understand the importance of behaviour and the effect it has
• communicate confidently and effectively with individuals at all levels in different circumstances
• manage your own environment effectively

There will be a high level of group participation including practical work and group discussion.

Programme Outline:

• Analysis of the receptionist role
• Discussion and evaluation of the skills and qualities required
• How to improve the company image by enhancing your performance
• Professional etiquette evaluated
• Behaviour - what is it? How you can harness its power?
• Effective communication - listening and questioning skills developed - barriers identified
• Dealing with conflict and difficult situations - getting the best from your procedures and systems - personal safety
• Forum theatre
• Action planning

Concessionary Course Fees:

There are no concessionary fees for this course. Any fees quoted should be taken as an indication. We reserve the right to make alterations. For information about our fees call 0121 678 7181 or email enquiries@solihull.ac.uk.

Additional information:

The fee includes tuition materials and refreshments.
Career and further study opportunities
We recommend the attendance of the following courses for a complete training programme:
For information about transport.