Employers

"...delivering Telesales Techniques training course in Birmingham, the West Midlands and Warwickshire."

Telesales techniques: First Impressions:

Location: Blossomfield Campus
This course starts on the following date(s)...

• Start date: Various dates available

• Please call 0121 678 7181 for further information

Introduction:

Any individual who makes regular use of the telephone during the course of their work - especially those people in direct contact with the customer – will find this short course beneficial.

A telephone conversation is often a company's first opportunity to make a good impression on customers, so clearly it is important to get this right. This session will train you in effective telephone techniques to a high level of professionalism and quality.

After attending this course participants will have the ability to:

• use the telephone in a much more positive and effective way
• identify and overcome any barriers to telephone use
• be aware of the importance of the first minute on the telephone and be able to improve your own 'first minute'
• improve the telephone techniques of your team

Programme Outline:

• Analysis of the role of the telephone in the organisation
• Handling incoming calls - greetings, voice control
• Listening skills - effective message taking
• Handling difficult situations
• Telephone manners
• Making outgoing calls - opening up a telephone conversation
• Putting your case fluently and succinctly
• Improving standards of quality and professionalism
• Action planning

Concessionary Course Fees:

There are no concessionary fees for this course. Any fees quoted should be taken as an indication. We reserve the right to make alterations. For information about our fees call 0121 678 7181 or email enquiries@solihull.ac.uk.

Additional information:

The fee includes tuition materials and refreshments.
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