Employers

"...offering an WorldHost and Principles of Customer Service courses in Birmingham, Warwickshire and the West Midlands."

World Host - Principles of Customer Service:

Location: Blossomfield Campus
This course starts on the following date(s)...

• Start date: Various dates available

• Please call 0121 678 7181 for further information

• Programme length: Full day

WorldHost -The Principles of Customer Service

WorldHost The Principles of Customer Service training developed in Canada was originally created for Expo 86 in Vancouver. Canada used the programme for the 2010 Winter Olympic Games and is now ranked consistently among the top countries in the world for the strength of its visitor “welcome”.

Bringing world class customer service to the UK

WorldHost The Principles of Customer Service - Retail training is now available in the UK.
The programme has been tailored by Skillsmart Retail for the UK retail sector and is delivered exclusively through the National Skills Academy for Retail.

The benefits of good customer service

• Encourages customer loyalty – happy customers become repeat customers
• Reduces costs to attract new customers
• Helps businesses gain competitive edge – be known as a business who puts the customer first

Participants in this certificated programme will gain valuable skills and techniques and be eligible to wear the WorldHost pin badge which recognises customer service excellence.

What will delegates learn?

• An understanding of the value of retail to the UK
• The importance of excellent customer service
• The skills of effective communication
• How to listen to customers and respond effectively to their needs
• The lifetime value of a customer to the business
• The five key principle commitments that enable staff to ‘go the extra mile’

Customised training: this programme can be customised to meet the specific needs of your business following a detailed needs assessment by a licensed trainer (costs will vary).