Front Of House Reception (City & Guilds) (Apprenticeship)

Front Of House Reception (City & Guilds) (Apprenticeship)

Study Mode: Part Time
Course Level: Level 2

Where will this course lead?

If you are employed or looking for employment within the Hospitality industry in a role as a receptionist or Front of House staff then this Front of House services Apprenticeship could be the ideal starting point for you to gain a qualification and bolster your academic credentials while you work, improving both your knowledge of how to handle cash, deal with customers and work as part of a Front of House team whilst improving your own job prospects.

What will I study?

A range of subject areas including:

- Employment Rights and Responsibilities

- Working effectively as part of a hospitality team

- Customer Service

- Handling cash

- Dealing with customer arrivals and departures.

How will this course be delivered?

You will be visited by an assessor/tutor in the workplace

What qualifications will I get?

NVQ Diploma in Front of House Reception (QCF)

How will I be assessed?

Assessment is by practical observations, course work, assignments and external tests.

How do I get a place on the course?

Places are offered through an informal interview.

What are the entry requirements?

- Employed within the industry

- Reference from current employer

- Assessment of Maths and English.

What else do I need to know?

The Level 2 Apprentice is a rolling programme this means that you can join us any time of the year.

This course is aimed at anyone working in or who are seeking to start a career in Hospitality Industry.

Good levels of English and Maths are important for your success in your course, your chosen vocation and life. Throughout your course you will continue to develop your English and Maths skills in your vocational classes. If you haven't achieved an A*/9 - C/4 grade in English or Maths at GCSE, or a Level 2 Functional Skill, you will also be working towards a qualification in English or Maths at a level that will enable you to progress towards these grades.

If you have a Learning Difficulty or Disability please let us know when you apply. You will be offered support in your interview. If you need help completing your application we can help with this too.

Solihull College offers full time and part time courses for businesses and residents in Birmingham, Walsall, Wolverhampton, Coventry Warwickshire and the whole of the West Midlands.

What can I do after this course?

On completion of the course learners will be qualified to work within the front of house area of a hospitality environment.

Have a question about the course?
Please contact Admissions on 0121 678 7000 with any queries.
Start Date
Course Fee (p.a)
Course Code
Study Mode







Part Time