World Host: The Principles Of Customer Service

World Host: The Principles Of Customer Service

Study Mode: Part Time
Course Level: N/A

Where will this course lead?

This one day course provides the fundamental framework to base customer service on. It provides invaluable skills and techniques essential to service professionalism.

What will I study?

During the course you will study the following:

- Importance of excellent customer service
- Skills of effective communication
- Value of customers to the business
- Five key principles commitments for going the extra mile

How will this course be delivered?

This course is primarily classroom based.

What qualifications will I get?

World Host - The Principles of customer service Certificate and World host Pin Badge

How will I be assessed?

Assessment of individual participation throughout the day and a multiple choice test.

How do I get a place on the course?

Contact Employer services on 0121 678 7000

What are the entry requirements?

There are no formal entry requirements.

What else do I need to know?

Solihull College and University Centre offers full time and part time courses for businesses and residents in Birmingham, Walsall, Wolverhampton, Coventry, Warwickshire and the whole of the West Midlands.

What can I do after this course?

World Host: - Sales Powered by Service - Frontline Management Solutions

Have a question about the course?
Please contact Admissions on 0121 678 7000 with any queries.
Location
Start Date
Day
Time
Course Fee (p.a)
Course Code
Study Mode
Apply

Work-based

TBC

Various

Various

£68

RECAA071BCP0

Part Time