Where will this course lead?

The many transferable skills that you develop during this course provide a superb foundation for most career pathways. Opportunities in the work place could support progression to the Level 3 Advanced Apprenticeship in Business Administration - general administrative, legal or medical pathways other level 3 advanced apprenticeships such as customer service or management the Advanced (14 - 19) Diplomas in a range of related sectors, including business, administration and finance, information technology, public services and retail business further education to undertake management, business related or other qualifications. With additional training, Intermediate apprentices may be able to progress in their careers to roles including administration executive, administration team leader, office supervisor, personal assistant, secretary or a wide range of other business administration roles. (CFA, 2015)

What will I study?

The Diploma in Business Administration is a combined qualification that develops practical skills as well as providing theory to improve knowledge and understanding in the context of providing efficient and professional business administration.
You will complete the following mandatory units along with a combination of optional units which are related to your job role:
- Principles of Providing Administrative Services
- Principles of Business Document Production and Information Management
- Understand Employer Organisations
- Principles of Equality and Diversity in the Workplace
- Principles of Customer Relationships
- Employment Rights and Responsibilities
- Communication in a Business Environment
- Manage Personal Performance and Development
- Develop Working Relationships with Colleagues

In addition you will develop valuable skills in English, Maths and ICT along with polishing your Personal Learning and Thinking skills.

How will this course be delivered?

The apprenticeship combines regular one to one tutorials, independent study and 'on the job' learning. You will benefit from ongoing support and guidance from your assessor and will have 24/7 access to your online portfolio. You may be required to attend Functional Skills workshops for Maths, English and ICT depending on your previous achievements. Workshops are approx. 2 hours per week and are available at various times at both college campuses. An e-learning route is also available if you are unable to attend college. Your employer plays a huge part in the apprenticeship process as this is where you will spend the majority of your time and where you will get the 'hands on' working experience. Your manager will ensure that you get appropriate 'on the job' training and support and will ensure that you have the opportunity to carry out relevant workplace activities.

What qualifications will I get?

Level 2 Diploma in Business Administration
Level 1 Functional Skills English progressing to level 2
Level 1 Functional Skills Maths progressing to level 2
Level 1 Functional Skills ICT progressing to level 2

How will I be assessed?

Your assessor will support you to showcase your work in an easy to use e-portfolio. A range of methods will be chosen to assess your vocational knowledge and competence and may include: observations, professional discussions, verbal or written questions, assignments, presentations, work products, reflective accounts, witness testimonies and more! Functional Skills are assessed via examination - tests are booked throughout the year on demand.

How do I get a place on the course?

Apprenticeship vacancies are advertised on our website and you can follow the instructions to apply online. The vacancies provide detailed information about the employer, the job role, location, hours of work and salary/benefits. As part of the application process you will be asked to create an account with the National Apprenticeship Service (NAS). After the closing date the employer will choose to interview suitable applicants. We work closely with our employers and will make arrangements to enrol the successful applicant within their first few weeks of work. Remember to update your CV before applying!

What are the entry requirements?

There are no mandatory entry requirements for this apprenticeship framework. However, employers are looking to attract applicants who are willing to learn and develop skills in a professional environment. Apprentices will be expected to communicate clearly and work well within a team. Accuracy and attention to detail are important skills for anyone working in an administrative role.

All applicants are required to complete initial assessments in literacy and numeracy which ensures fair access to assessment. A minimum of Entry level 3 in English and Maths is normally required. Learners who do not meet this requirement will receive advice and guidance on developing these skills prior to reapplying.

You cannot apply for an Intermediate Apprenticeship in Business and Administration Service if you already hold a qualification at level 4 (or above) or, if you have previously completed a level 2 NVQ or Diploma in Business Administration or Customer Service.

What else do I need to know?

Check the website daily for new vacancies You must be prepared to invest some of your own time (outside of work) to study towards your apprenticeship You will be entitled to apply for an Apprentice NUS card You will have full access to all college facilities

What can I do after this course?

Every apprentice has an exit review upon completion of their course and next steps are discussed ad appropriate advice and guidance will be given.