The Infrastructure Technician Standard has been developed for apprentices employed in a wide variety of different organisations in the public, private and voluntary sectors. An Infrastructure Technician provides support colleagues and customers, helping them to be productive when using technology to do their own jobs. They use tools to problem solve and trouble shoot non routine problems. The Infrastructure Technician sets people up on systems and provides support when they need it, rectifying issues to maintain the organisations productivity. Typical job roles include:
- Help Desk Technician
- First or Second Line Support
- IT Infrastructure Technician
- Network Support
Professional Recognition: This apprenticeship is recognised for entry onto the register of IT technicians confirming SFIA level 3 professional competence and those completing the apprenticeship are eligible to apply for registration.
- Networking and Architecture (for Level 3 Infrastructure Technician Apprenticeships)
- Mobile and Operating Systems (for Level 3 Infrastructure Technician Apprenticeships)
- Cloud Services (for Level 3 Infrastructure Technician Apprenticeships)
- Coding and Logic (for Level 3 Infrastructure Technician Apprenticeships)
- Business Processes (for Level 3 Infrastructure Technician Apprenticeships)
These courses are delivered through classroom teaching, practical workshops and online study materials.
You will also be allocated an assessor who will visit you in the workplace to support the development of your vocational skills and End Point Assessment Portfolio.
Level 3 Apprenticeship Standard: Infrastructure Technician
On Programme Assessment
Technical knowledge and understanding is assessed on programme through Knowledge Modules. These must be passed before the end point assessment can take place.
End Point Assessment
The final, end point assessment is completed in the last few months of the apprenticeship. It is based on
- A portfolio - produced towards the end of the apprenticeship, containing evidence from real work projects which have been completed during the apprenticeship, usually towards the end, and which, taken together, cover the totality of the standard, and which is assessed as part of the end point assessment
- A project - giving the apprentice the opportunity to undertake a business-related project over a one-week period away from the day to day workplace
- An employer reference
- A structured interview with an assessor - exploring what has been produced in the portfolio and the project as well as looking at how it has been produced An independent assessor will assess each element of the end point assessment and will then decide whether to award successful apprentices with a pass, a merit or a distinction.
Employers can receive advice and support from the Employer Services team at Solihull College and University Centre
Individual employers will set the selection criteria, but this is likely to include five GCSEs, (especially English, Mathematics and a Science or Technology subject).
Employers are welcome to engage with our full time learners already studying computing qualifications if they need assistance in recruiting apprentices. Links can be made through the College Employer Services team.
How much will this course cost?
Please contact the College Employer Services Business Advisors for more information about funding and costs.
Please contact the College Employer Services Business Advisors, or Contact the Head of School of Computing and Emerging Technologies.