Where will this course lead?

A Retail team leader works in a range of job roles within the retail industry including supervisor, team leader and sometimes deputising for managers etc.

Retail team leaders are a critical support to managers, delivering exceptional customer service, guiding and supporting their team, identifying opportunities to drive sales whilst ensuring that business standards are maintained.

They will also be able to carry out consultations with customers and team, demonstrating the professionalism, values, behaviours, communication skills and safe working practices associated with the role.

What will I study?

Whilst studying for this qualification you will be developing the knowledge, skills and behaviour that are key to the role.

These may include:

- Customer Service
- Driving Sales
- Management of Stock Control
- Coaching and developing the team
- Retail industry
- Retail law
- Visual merchandising

You will also need to complete a vocational competence evaluation log.

This log book will be evaluated throughout your programme (behaviours evaluation log) and supports your completion of the end point assessment.

When your employer and the college confirm that you have completed the required studies, you will be entered for an end - point assessment which includes:

- Vocational Competence Discussion
- Retail business project
- Multiple Choice exam

How will this course be delivered?

The apprenticeship programme consists of on-the-job and off-the-job training delivered through college workshops, on-the-job training from your employer, independent study and work-based visits from your assessor.

What qualifications will I get?


Retail Team Leader Apprenticeship Level 3
English and Maths at Level 1 or above

How will I be assessed?

Assessment is through a variety of ways including observations, professional discussions, verbal or written questions, assignments, presentations, work products, reflective accounts and witness testimonies.

End point assessment is assessed through:

- Vocational Competence Discussion
- Retail business project
- Multiple Choice exam

How do I get a place on the course?

In order to get a place on the course you need to have secured an apprenticeship position with an employer. Apprenticeship vacancies are advertised on our website and you can follow the instructions to apply online. The vacancies provide detailed information about the employer, the job role, location, hours of work and salary/benefits.

What are the entry requirements?

- Maths and English Level 1 or GCSE D/5 and above.
- Working a minimum of 30 hours/37 hours maximum a week

What else do I need to know?

In addition you will develop valuable skills in English and Maths. The minimum required level to complete your Level 3 apprenticeship is Level 2 functional skills in English and Maths. If you have already achieved this level you will continue to work towards the next level.

If you need support in gaining an apprenticeship placement our college Employer Service Business advisors can support

What can I do after this course?


On completion of the apprenticeship, learners will be qualified to work within the retail industry with career progression routes into Management.



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Course Code


Study Mode

Part time

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