Where will this course lead?

This course can lead onto further digital courses including our beginners guide to Facebook.

What will I study?

A four-week course for absolute beginners.

Week 1: Introduction to Email Basics (Session 1 - 2 hours)

Session Objectives:

  • Understand the importance of email communication.
  • Learn about different email providers and how to choose one.
  • Set up a new email account.


  • Importance of Email Communication
  • Choosing an Email Provider
  • Setting Up a New Email Account
  • Selecting a secure password
  • Personalizing your account settings

Week 2: Navigating Your Email Inbox (Session 2 - 2 hours)

Session Objectives:

  • Understand the components of an email interface.
  • Learn to navigate and manage your inbox effectively.
  • Practice organizing emails and using folders.


  • Email Interface Components
  • Navigating and Understanding the Inbox
  • Organizing Emails: Folders and Labels
  • Managing Email Attachments

Week 3: Composing and Sending Emails (Session 3 - 2 hours)

Session Objectives:

  • Learn how to compose a professional email.
  • Understand email etiquette and best practices.
  • Practice sending and replying to emails.


  • Composing a Well-Structured Email
  • Email Etiquette and Best Practices
  • Sending and Replying to Emails
  • Using CC and BCC appropriately

Week 4: Advanced Email Features and Security (Session 4 - 2 hours)

Session Objectives:

  • Explore advanced features of email platforms.
  • Understand email security measures.
  • Practice managing spam and staying safe online.


  • Advanced Email Features (e.g., filters, labels, priority inbox)
  • Email Security Best Practices
  • Identifying and Handling Spam
  • Staying Safe Online: Phishing and Scams

Final Session: Q&A and Recap (30 minutes)

Session Objectives:

  • Review key concepts covered in the course.
  • Address any remaining questions or concerns.
  • Provide additional resources for continued learning.

How will this course be delivered?

Face to face course at Blossomfield campus, Blossomfield Road, B91 1SB

What qualifications will I get?

This is a non-accredited course.

How will I be assessed?

There will be ongoing tutor assessment.

How do I get a place on the course?

Please contact our student services department by dialling 0121 678 7000 - option 2 and option 2 again. If you are unable to get through, please send an e-mail to Community@solihull.ac.uk

What are the entry requirements?

You must be 19 years or older.


Blossomfield Campus

Start Date






Course Fee

Free (for 4 weeks) (subject to residency criteria)

Course Code


Study Mode

Part Time

Enquire Now

E-mailing for Beginners

What’s Involved?

Predicted Employment

How much can I earn?


Employment by Region

The career paths provided are to give you an idea of the careers that you could progress onto in the future. However, for some, you may need to complete higher level qualifications and gain experience before your dream job becomes a reality. The information provided is to support further research and to generate some initial career ideas when choosing a course. Please check entry requirements to degree courses, apprenticeships, and jobs as this may vary from year to year and across providers. For further advice and guidance, please contact: careers@solihull.ac.uk.