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Where will this course lead?

In the hospitality sector, staff are often the forefront of the business and first impressions are vital. It is therefore important that those working in hospitality are highly professional. Understanding how to communicate effectively, the importance of teamwork and the importance of maintaining food hygiene, are essential for staff in these roles.

What will I study?

· Principles of customer service in the hospitality sector

· Understand effective teamwork in the hospitality sector

· Understand legislation and guidance relevant to the hospitality sector

· Understand professional personal standards in the hospitality sector

How will this course be delivered?

12 weeks distance learning (3 assessments)

What qualifications will I get?

Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality

How will I be assessed?

Assessments will be marked by an allocated tutor who will provide you with detailed feedback. You will be assessed against criteria where all learning outcomes of the course have to be covered; your tutor will give you guidance for this.

How do I get a place on the course?

Register your interest and we will contact you with a date for enrolment, or contact 01789 266245 / professionals@stratford.ac.uk

What are the entry requirements?

No specific entry requirements, but an initial assessment will be completed at enrolment.

What else do I need to know?

You must be aged 19+ and have lived within the European Economic Area (EEA) for at least 3 years. You must be based in England; however some postcode exclusions apply - please enquire for confirmation of eligibility. In addition to this, please note that participants cannot be currently enrolled on an apprenticeship or higher education training programme.

These courses are fully funded at zero cost unless they are not completed and learning materials are retained by the learner; please note that in these circumstances, there is a £125 fee.

 

 

Location

Stratford-upon-Avon College

Start Date

Various

Day

Various

Time

Various

Course Fee

Free

Course Code

HCABE074OCP0

Study Mode

Distance Learning

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