In the hospitality sector, staff are often the forefront of the business and first impressions are vital. It is therefore important that those working in hospitality are highly professional. Understanding how to communicate effectively, the importance of teamwork and the importance of maintaining food hygiene, are essential for staff in these roles.
· Principles of customer service in the hospitality sector
· Understand effective teamwork in the hospitality sector
· Understand legislation and guidance relevant to the hospitality sector
· Understand professional personal standards in the hospitality sector
12 weeks distance learning (3 assessments)
Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality
Assessments will be marked by an allocated tutor who will provide you with detailed feedback. You will be assessed against criteria where all learning outcomes of the course have to be covered; your tutor will give you guidance for this.
Register your interest and we will contact you with a date for enrolment, or contact 01789 266245 / firstname.lastname@example.org
No specific entry requirements, but an initial assessment will be completed at enrolment.
You must be aged 19+ and have lived within the European Economic Area (EEA) for at least 3 years. You must be based in England; however some postcode exclusions apply - please enquire for confirmation of eligibility. In addition to this, please note that participants cannot be currently enrolled on an apprenticeship or higher education training programme.
These courses are fully funded at zero cost unless they are not completed and learning materials are retained by the learner; please note that in these circumstances, there is a £125 fee.