FAQ’s for Apprentices

  • Each area at the college are creating an online resource to support their Apprentices.
    • We will be issuing more guidance as soon as we have the details from each curriculum area. However, assessors will be able to direct apprentices to the appropriate resource. This may include Smart Assessor and Moodle but we are also incorporating awarding body digital platforms where we are able.
  • Assessors and tutors will be working from home to support you and will be able to guide you through the online resources.
  • Functional skills English, maths and ICT also have online resources available

If you are having issues locating resources then contact your assessor/tutor.

If you are having any difficulties making contact, you can also use the employerservices@solihull.ac.uk e-mail address.

Yes – each area is using a range of online methods and can still have professional discussions to support you as if you were attending college.

The college is asking all Apprentices to ensure that you log all off the job training hours completed on Smart Assessor, if you are having difficulty your assessor can support. This should now be used to log every activity that you complete as we will not be able to complete class registers. It is important that you work to maintain your 20% off the job record.

The college has given apprentices access to Microsoft Teams to allow for online teaching and discussions to take place.

The college will agree with you what is possible for each apprentice based on their circumstances. As long as you are able to continue to engage with some delivery during this period, we are able to continue to support you in your apprenticeship. Please note that we may need to build up the 20% off the job hours at a later date and we will provide more information about this when we have it.

At this stage the college is monitoring the guidance around breaks in learning, currently we are unable to use a break in learning for a period shorter than 4 weeks. If the you are continuing to work and complete on and off the job training we would not recommend a break in learning due to the online resources and assessor/tutor contact we are able to maintain remotely.

Again, this may change with updated funding guidance, the college will update this section when it does.

Yes – college employees will be working at home remotely to support your Apprentices as much as possible, unless they are unwell or are on annual leave. Staff will update their out of office messages on their e-mail if either of these situations occur.

The Management at the college will also be ensuring you have the support of the college to progress in your Apprenticeship during this time.

The college is currently waiting guidance from the Education and Skills Funding Agency in relation to the completion of qualifications. We are waiting for the guidance to see how that impacts Apprentices achievement. As soon as this information is available the college will update the FAQ’s.

Yes – exams at college are being cancelled. . We are in discussions with our awarding bodies to review the best approach for rescheduling these and will update these FAQs when we have that information.

For Degree apprentices, we are in discussions with our university partners to look at where we can convert exams to open book assessments which apprentices can complete remotely. We will update these FAQs when we have more details.

In relation to end point assessments employers it is likely that in person end point assessment will not be possible at the moment. We are asking for guidance on end point assessments from the funding agency and will update this section. Some End Point Assessment Organisations are offering remote assessments. If you have any concerns about completing End Point Assessment online, please talk through the options with your assessor/tutor.

Please contact your assessor in the first instance at college – they will then make enquiries at college as to how we may be able to support you at the time. If you are unable to contact your assessor please email employerservices@solihull.ac.uk asap so we can try and support you through this difficult time.

Please contact your assessor in the first instance at college – they will then make enquiries at college as to how we may be able to support you at the time. If you are unable to contact your assessor please email employerservices@solihull.ac.uk asap so we can try and support you through this difficult time.

We are aware that many of you may be furloughed by your employer. You can continue to work on your apprenticeship whilst at home. Our assessors and tutors are able to support you remotely. Please get in touch with your assessor if you have any questions about the sort of work you can do at home.

FAQ’s for Employers of Apprentices

As an employer, please continue to communicate with your account manager and curriculum contacts. Staff will be working from home and checking their e-mails. If you aren’t sure who to contact, you can use employerservices@solihull.ac.uk

Alternatively, you can call the college number 0121 678 7000 and we are working to redirect calls.

Apprentices should use their assessor as their first point of contact. If they are having any difficulties, they can also use the employerservices@solihull.ac.uk e-mail address.

  • Each area at the college are creating an online resource to support their Apprentices.
    • We will be issuing more guidance as soon as we have the details from each curriculum area. However, assessors will be able to direct apprentices to the appropriate resource. This may include Smart Assessor and Moodle but we are also incorporating awarding body digital platforms where we are able.
  • Assessors and tutors will be working from home to support the apprentices and will be able to guide them through the online resources.
  • Functional skills English, maths and ICT also have online resources available

Yes – each area is using a range of online methods and can still have professional discussions with Apprentices to support them as they would it attending college.

The college is asking all Apprentices to ensure they log all off the job completed on Smart Assessor. If they are having difficulty their assessor can support.

The college has given apprentices access to Microsoft Teams to allow for online teaching and discussions to take place. Assessors and Tutors will contact apprentices to link up with them on Teams

The college is currently waiting guidance from the Education and Skills Funding Agency in relation to the rules around off the job training. As soon as this information is available the college will update the FAQ’s.

At this stage the college is monitoring the guidance around breaks in learning. Currently we are unable to use a break in learning for a period shorter than 4 weeks. If the Apprentice is continuing to work and complete on and off the job training we would not recommend a break in learning due to the online resources and assessor/tutor contact that we are able to maintain remotely.

Again, this may change with updated funding guidance, the college will update this section when it does.

Yes – college employees will be working at home remotely to support your Apprentices as much as possible, unless they are unwell or are on annual leave. Staff will update their out of office messages on their e-mail if either of these situations occur.

Management at the college will also be ensuring Apprentices and employers have the support of the college for them to progress in their Apprenticeship during this time. Regular progress checks will still be taking place through remote Teams meetings with our management team.

The college is currently waiting for guidance from the Education and Skills Funding Agency in relation to the completion of qualifications. We are waiting for the guidance so that we understand any impact/delay relating to Apprentice achievement. As soon as this information is available the college will update the FAQ’s.

Yes – exams at college are being cancelled. We are in discussions with our awarding bodies to review the best approach for rescheduling these and will update these FAQs when we have that information.

For Degree apprentices, we are in discussions with our university partners to look at where we can convert exams to open book assessments which apprentices can complete remotely. We will update these FAQs when we have more details.

In relation to end point assessments, it is likely that in person end point assessment will not be possible at the moment. Some End Point Assessment organisations are making arrangements for remote/online assessment but we will work with our employers and apprentices to ensure that these are practical for them and do not disadvantage any of our apprentices. At the moment, we are able to delay EPA if apprentices have requested that we wait until they can have an in person visit.

We are asking for guidance on end point assessments from the funding agency and will update this section.

Yes – as long as all eligibility criteria has been met for this payment, the college has a process where payments can be made whilst staff are working at home. The payments may be delayed at this time and some additional checks may need to take place due to remote working.

Your apprentices College assessor/tutor is the first point of contact relating to the qualification and delivery side to the Apprenticeship.

All other enquiries can be directed to the Employment & Skills team at college. Please contact your account manager in the first instance. If you aren’t sure who your account manager is, please e-mail employerservices@solihull.ac.uk

We are aware that many of you may be furloughing your apprentices. They can continue to work on their apprenticeship whilst at home. Our assessors and tutors are able to support them remotely. Apprentices should continue to record their off the job training on Smart Assessor whilst studying at home.

Government advice states that Apprentices can be furloughed in the same way as other employees and they can continue to train whilst furloughed.

However, employers must pay Apprentices at least the Apprenticeship Minimum Wage, National Living Wage or National Minimum Wage (AMW/NLW/NMW) as appropriate for all the time they spend training. This means employers must cover any shortfall between the amount they can claim for their wages through this scheme and their appropriate minimum wage.

Please get in touch with the college if you have questions around this guidance using the e-mail address employerservices@solihull.ac.uk – as a college, we are seeking to support apprentices to continue with their training.