Student Services

Who are you?

The College welcomes applications from those with additional needs and our support team are fully trained to give you all the encouragement that you need to get the most out of your learning experience. If you are disabled or have any special needs, then our team of support staff are here to help you. When you have accepted your offer from us we will invite you to attend a transition planning meeting and will ensure that you are familiar with the college before you begin your course.

We offer the following specialist support:

  • Aspergers/ADHD/ADD
  • Blind/Visual Impairment
  • Deaf/Hearing Impairment
  • Physical Disability
  • Mobility Difficulties
  • Mental Health
  • Moderate Learning Difficulties
  • Specific Learning Difficulty
  • Down’s Syndrome
  • Acquired Brain Injury
  • Tourette’s Syndrome
  • Dyslexia, Dyspraxia, Dyscalculia

View our Statement of Our Commitment to Students with Learning Difficulties and Disabilities:

Equality & Diversity Policies

Contact The Additional Support team:

Contact Us

Higher Education Bursaries

Solihull College & University Centre offer a Higher Education bursary programme.

HE Bursaries

Please visit our dedicated careers advice page:
Careers Advice

The College employs a dedicated qualified nurse who is available if you are unwell, for advice on health issues and first aid.

The College Nurse works term times only:

  • Monday-Thursday 08:30-16:00

Ongoing counselling services at Solihull College & University Centre in response to Coronavirus (Covid-19) – September 2021

As we return to the College this academic year, the government has already advised that many of the Covid-19 restrictions be lifted. However, we still aim to ensure that the counselling service provides a safe environment in which you feel comfortable to talk.

Consequently, we will be providing sessions in a variety of different ways to suit the needs of students, where possible. This means you can choose to have sessions in person, by telephone, or via online video call. Should you choose in person support, however, we will have to sit near to each other in the counselling room, and so we ask that you consider this when choosing your preferred method of contact.

Counselling support can be requested once you have enrolled at the college by completing the self-referral form on the counselling page in the Student Hub. This is available using the following link:

Counselling Support

In the meantime, the following links give information on how to manage your emotional wellbeing, especially if you are affected by the pandemic:

The options below give you the opportunity to self-refer for external counselling support.

We seem to be in a situation that continues to be changeable, and, as NHS and public health guidance alters, we will review and update the above counselling service plans accordingly. Please continue to consult the college website for further details.

Thank you for your co-operation.

Solihull College encourages applications from people with learning difficulties and/or disabilities. Our aim is to make it easier for you to study with us and to achieve your learning goals. We want Solihull College and its courses to be as accessible as possible to our whole community. That is why we are committed to providing sensitive and individual support for all our students.

If you have a learning difficulty or a disability, you may need additional support to obtain access to College facilities. You may discuss your particular needs confidentially with a member of staff. For more information contact the Additional Support Team:

Contact Us

The Enrichment Team are here to make your time outside of lessons, fun, exciting, interesting and informative. All throughout the year, our student liaison officers organise trips, excursions, events, volunteering, themed events and a varied, engaging range of great activities, ensuring your time with us isn’t all work and no play.

We support Learner Voice which gives you, the student, the opportunity to tell us how your time at college is going, what we are doing well and what you would like to see improved. We also hold elections for School Representatives and Governors, giving our students a say in matters regarding school funding and quality of education.

If you have any questions or queries regarding student enrichment, you can contact them:

Contact Us

Solihull College & University Centre has a culture where difference is respected and diversity celebrated. The College welcomes all students, regardless of age, race, colour, ethnic origin, religious belief, gender, sexuality or disability. We expect all members of the college community to recognise and respect this.

The College will continue to treat all students and employees with respect and dignity, and seek to provide a positive working and learning environment free from discrimination, harassment or victimisation.

About Cameron Grant Memorial Trust

Evan Grant introduces the Cameron Grant Memorial Trust, describing why it was created and the work it does to encourage all in need to ask for help.

Coronavirus and your Mental Health and Well-being

Coronavirus is affecting all our lives, and things keep changing all the time, which can feel really hard to deal with. If you’re worried about how coronavirus is affecting your mental health and wellbeing, you’re not alone. We’re here to provide information and support to help you cope.

The College Mental Health Service can help you to identify your specific needs, provide practical support, help you develop coping strategies or refer you for external support.

Get help from the College Mental Health Service if you are:
  • Feeling low or depressed
  • Feeling anxious or worried
  • Experiencing stress
  • Experiencing difficulties with eating
  • Experiencing problems with sleep
  • Struggling with low self-esteem
  • Or have a diagnosed mental health condition that you would like support for.
How to access support:

The college mental health service encourages you to explore their online mental health support toolkit – Kaleidoscope if you are experiencing any of the above difficulties.

What is Kaleidoscope?

Kaleidoscope is a free online mental health support tool providing personalized information to support your mental health and well-being. There are a series of 28 questions which once answered will create a report that provides information relevant to the ratings made on each of the questions. It can be used to find self-care, local support groups and telephone help lines, and services offered through various organizations and the NHS.

For more information and to access the toolkit visit:

Support in college:

Support for your mental health can be accessed via any member of staff at your campus, including your student support officer or learning coach. They will help you in completing a referral form for mental health support or advice you to contact the college mental health service directly.

On receipt of your query for support, a member of the college mental health service will contact you via Teams, or email to book you in for a TEAMS or telephone appointment at a time that suits you. The college mental health service operates during college hours only and is not an emergency or crisis service. If you feel you cannot wait for your allocated appointment and are worried about your safety or the safety of others, please contact the college safeguarding team. For more information, please click here:

Safeguarding Hub

Please watch the following video about how college can support your mental health and well-being:

Mental Health Service Video

Support outside of college:

In an emergency call 999 or go to A&E now if:

Someone’s life is at risk – for example they have seriously injured themselves or taken an overdose or you do not feel you can keep yourself or someone else safe.

A mental health emergency should be taken as seriously as a physical one. You will not be wasting anyone’s time.

Other helpful Support Services:

These free listening services offer confidential advice from trained volunteers. You can talk about anything that’s troubling you, no matter how difficult:

  • The CAM Support Messenger; text CAM to 85258 for confidential, free support at any time of day or night. Support Messenger can help with urgent issues such as: suicidal thoughts, abuse or assault, self-harm, bullying, relationship issues. For more details please see:
  • ‘Let’s Chat’ – Created for people studying and working in further education colleges across the country, Let’s Chat offers a great selection of tools and resources, developed by experts, to help you look after you. Topics include: loneliness, social isolation, stress, resilience, sleep, anxiety and many more. The resources are free and can be used one to one, for groups or individually. Please visit:
  • Student Minds works with students, service users, professionals and academics to develop new and innovative ways to improve the mental health of students. Whether you are looking for support for your own mental health at university, support for a friend or loved one, or for services that might be available to you as a student, help is available. Please visit:
  • Call 116 123 to talk to Samaritans, or email: for a reply within 24 hours Samaritans
  • Text “SHOUT” to 85258 to contact the Shout Crisis Text Line, or text “YM” if you’re under 19
  • If you’re under 19, you can also call 0800 1111 to talk to Childline. The number will not appear on your phone bill.
  • Campaign Against Living Miserably (CALM). CALM provides listening services, information and support for anyone who needs to talk, including a web chat. Call 0800 58 58 58 or visit The Calm Zone
  • Kooth are an online service that provides easy to access online mental health services that work alongside you to provide compassionate and effective support. Visit Kooth
  • Mind provides advice and support to empower anyone experiencing a mental health problem. Visit Mind
  • Hopeline – If you are having thoughts of suicide or are concerned for a young person who might be you can contact HOPELINEUK for confidential support and practical advice. Call: 0800 068 4141 Text: 07860039967 Email: Opening hours 9am – midnight every day of the year (Weekends and Bank Holidays included) Hopeline
  • Charlie Waller Memorial Trust educate young people, and those with responsibility for them – so parents, educators, employers, GPs and Practice Nurses – about their mental health and wellbeing. Visit Charlie Waller Memorial Trust

Remember, we are all in this together!

Fathima Ashraff-Ali (Mental Health Lead) and Blair Sweeney (Mental Health Support Worker)

As soon as you arrive here on your very first day at college you will be assigned a Personal Tutor. Your Personal Tutor will be there to provide support, advice, guidance and information throughout your time here.

You will meet regularly with your tutor for individual tutorials to discuss your learning and ensure you are on track with work and getting the most out of your experience with the college. You will also have group tutorials with your friends.

We are committed to the protection and safety of our students.

We want you to feel that you can come to us with your concerns, whether about yourself or a fellow student.

Solihull College & University Centre is committed to providing a safe environment for young people and vulnerable adults, identifying young people and vulnerable adults who are suffering, or likely to suffer, significant harm and to taking appropriate action to ensure that such young people and vulnerable adults are kept safe, both at home and at the College.

The College is also committed to providing students with the necessary skills and knowledge to keep themselves and others safe. Education, like other key sectors, has a responsibility to promote values of openness and tolerance and to facilitate free debate which is characteristic of being a British citizen. It is in this context that the College provides the following policies and reference to external guidance:

Please be reminded that if you are at Immediate Risk or Harm contact the Police on 999

Please use the Feeling Unsafe Page on the Student Hub to report any concerns for yourself or a friend.

Email or call the number listed below – they will be manned during working hours only.

Emergency Safeguarding Contact Details

Below are number of Local Safeguarding Children Boards that you can contact directly if the need arises.

Birmingham Social Services
Solihull Social Services
  • 0121 788 7300 – During working hours (Monday-Thursday 8.45-5.20 Friday – 8.45 – 4.30)
  • 0121 605 6060 – Out of hours service

If you or your family need any advice and guidance on financial support and assistance please look at this website

Warwickshire Social Services
  • 01926 414144. (Monday to Thursday – 8:30am – 5:30pm Friday – 8:30am – 5:00pm)

If you or your family need any advice and guidance on financial support and assistance, please visit

Funds are available for trips, equipment and travel but are limited and will run out. You should apply as soon as possible. The following groups of students are eligible to apply:

  • Priority 1 (household income £21,000) – will be awarded financial help on submission of a successful application. If you are eligible for this, an early application is recommended.
  • Priority 2 (household income under £26,000) – applicants in this group will be awarded financial help after the October half term – subject to sufficient funds remaining. We would still encourage you to apply early although a decision is not likely until after the October half term.
  • Priority 3 (household income under £30,000) – applicants in this group will be awarded financial help after all eligible applications from priority 1 and 2 have been funded. This will be subject to sufficient funds remaining. We would still encourage you to apply early as applications will be processed on a first come first serve basis.
  • Priority 4 (household income under £35,000) – applicants in this group will be awarded financial help after all eligible applications from priority 1, 2 and 3 have been funded. This will be subject to sufficient funds remaining. We would still encourage you to apply early as applications will be processed on a first come first serve basis.

For more information please view:

University Level Student Finance

  • Only courses registered with the Office for Students (OfS) are eligible for funding from Student Finance England (SFE).
  • Solihull College & University Centre were registered with the Office for Students (OfS) as a higher education provider in November 2018.
  • The student finance package includes a tuition fee loan and a maintenance loan only:
    • you can apply for a tuition loan to help pay the tuition fee that your university or college is charging;
      • it doesn’t depend on household income;
      • Student Finance England pay this loan straight to your university or college.
    • the maintenance loan will help with your living costs;
      • the amount you can apply for will depend on your personal circumstances;
      • the loan is repayable once you have completed or left your course.
  • If you have a disability, mental-health condition or specific learning difficulty (e.g. dyslexia or dyspraxia) you may be eligible for a disabled students’ allowance (DSAs).
    • A disabled students’ allowance (DSAs) does not have to be paid back.
  • There are Special Support Grants available for full time students, including:
Useful Links & Resources

The ESFA has made funding available to colleges to support students who have had their learning affected by the Coronavirus pandemic. The Tuition Fund is designed to mitigate the disruption to learning arising from coronavirus, and can be used to provide small group tuition for 16-19-year olds on a study programme where their learning has been disrupted.

Support is being prioritised where students will benefit most from small group tuition, usually in groups of up to 5 students, with particular regard to disadvantaged students and those with special educational needs and disabilities (SEND).

Solihull College & University Centre has committed to using the Tuition Fund that the ESFA has made available, by offering:

  • GCSE resit preparation
  • Support for SEND and High Needs Students
  • Vocational support where assessments were deferred
  • Vocational catch-up sessions focussed on the development of knowledge and practical skills
  • 1 to 1 study skills sessions to support academic progress.


Solihull College & University Centre will use the funding as follows:

  • Deploy / recruit tutors across our college to work with students in small groups to support teaching and learning;
  • Run 1 to 1 or small group sessions in addition to the existing timetabled hours, where appropriate and beneficial to the learner.
  • Run additional skills development and revision sessions out of term time.
  • Support will be offered and provided based on the individual needs of each student.

Our commitment

The College is committed to a no detriment approach to learners, to ensure no student is disadvantaged by the circumstances of the COVID-19 pandemic. The College will ensure that the tuition fund is used in accordance with the Government’s guidance on the 16 to 19 Tuition Fund by:

  • Producing this statement setting out how the fund will be used to support the most disadvantaged students.
  • Publishing this statement on the College website.
  • Recording the use of the fund, including references to individual students who receive support, the needs of those students, the number of hours of tuition delivered and retaining the evidence of the tuition provided.
  • Delivering the extra tuition and spend the allocated funds in the academic year 2021/22
  • Notifying the Education Skills Funding Agency (ESFA) of any underspend from the Fund for it to be reclaimed.

Starting at College is a major change, where you are faced with more freedom, more choices and have more decisions to make. The Welfare Service can offer support and practical help to manage the changes going on in this period of your life.

Help and support on the following issues:

  • Accommodation
  • Homelessness
  • Finance
  • Relationships
  • Sexual Health
  • Mental wellbeing
  • Young Adult Carers
  • Care Leavers
  • Access to external organisation

Please contact your Student Support Officer/ Learning Coach for more support.

Contact Us

Young Adult Carers are young people who help care for a family member who is disabled, physically or mentally ill, has a long term serious illness or has a substance misuse problem.

This is a role that many young people are happy and proud to do.

Solihull College is very keen to help and support Young Adult Carers to get the best out of college.

Achieve their goals and improve their lives


We offer free and confidential information, advice and Support:

A zoom meeting with 2 students that are also young carers, Sally from Carers trust Solihull and Helen, Student Welfare officer for Solihull College. They talk about supporting young carers in college.