Where will this course lead?

This course is ideal for you, if you wish to become a Property Maintenance Operative and are new to the sector or have previous qualifications and/or experience and are working in an associated role, which provides support for qualified professionals.

The primary role of a Property Maintenance Operative is to optimise property condition and quality and to ensure the building is kept in a safe working condition. Property Maintenance Operatives need to maintain a high level of quality, providing maximum satisfaction to customers, clients, guests and team. They will understand the mechanism of buildings including electrical, plumbing, plant, safety systems and equipment. They will provide first and immediate response to fault finding, whilst maximising quality and ensuring cost effectiveness. They will ensure prevention of major damage that could result in extensive costs and minimise reactive intervention.

This apprenticeship is suitable for the following job roles:

· Multi-Skilled Technician

· Maintenance Operative

· Property Engineer

· Facilities Assistant

· Premises Manager

· Estates Caretaker

What will I study?

You will study the knowledge, skills and behaviours as set out within the apprenticeship standard, which will include the following subjects…


· Understand and demonstrate the importance of health & safety in the workplace, as well as compliance with a diverse sector of client groups

· Working safely at height and carrying out repairs to the fabric of the building, such as external walls, drainage, guttering, doors, doorframes, skirting boards, or plaster damage to internal walls

· Plumbing and drainage systems, such as WC systems, leaking taps, water testing and unblocking drains, while maintaining high levels of water hygiene

· Electrical distribution and repair to adhere to legal requirements e.g., replacing damaged sockets, plugs, lighting and fuses

· Maintaining plant equipment and safety systems

· Implementing sustainable practices (environmental and energy)

· Safely use hand tools such as screwdrivers, power drills, pliers, paper strippers and a variety of tools used in plumbing and carpentry

· The importance and control of resources and stock

· Principles of planned preventative maintenance

· Refurbishment or deep clean of equipment and surfaces

· The importance of customer service

· Recording and reporting information accurately either internally or externally

How will this course be delivered?

The apprenticeship programme consists of 'on-the-job' and 'off-the-job' training. You will receive on-the-job training from your employer and will also be allowed 20% off-the job training, which will involve your college day-release and independent study.

Your independent study will be recorded in a learning journal, to capture evidence of your experiences, reflections and achievements.

An assessor coach will be allocated to you and will visit your workplace on a regular basis, liaising with your work-based mentor, but you will also receive master-class workshops from college tutors.

This will give you the opportunity to do real work, developing work-based skills that employers' value and helping you to progress in your chosen career.

What qualifications will I get?

· Level 2 Property Maintenance Operative Apprenticeship Standard

· Level 1 Functional Skills Maths and English (if required)

How will I be assessed?

The apprentice's progress and development will be assessed at regular stages - this is likely to be a combination of assignments, activities, exams, reflective discussions and observations in the workplace.

The employer and training provider will formally sign-off the apprentice's readiness for the independent End Point Assessment (EPA) at 'gateway'. Gateway is the point at which the apprentice has met and can confidently apply the minimum knowledge, skills and behaviours required, as detailed within the apprenticeship standard.

The End-Point Assessment (EPA) will consist of 3 distinct components:

· Professional discussion supported by a portfolio of evidence

· Observation of practical activities

· Knowledge assessment by multiple-choice questionnaire

Performance in the EPA will determine your overall apprenticeship grade i.e., pass or distinction.

How do I get a place on the course?

In order to gain a place on this course, applicants must meet the entry criteria and attend a formal interview. All applications are to be submitted via the college website: https://www.solihull.ac.uk/apprentice/how-do-i-apply

If you have a learning difficulty or disability, please let us know when you apply. If you need help with completing your application and at interview, we can provide support: https://www.solihull.ac.uk/uni-level-learner/student-services

What are the entry requirements?

To secure a place of study on the Level 2 Property Maintenance Operative's programme, the minimum entry requirements are as follows:

· English GCSE Grade 2/E, Level 2 Functional Skills, or equivalent

· Mathematics GCSE Grade 2/E, Level 2 Functional Skills, or equivalent

· Demonstrate a passion for the construction industry

· Be at least 16 years of age

You must also be employed in a relevant field (as indicated above) for a minimum of 30 hours per week.

What else do I need to know?

This course is a part-time programme, and you will be expected to attend day-release; 1 day a week, between the hours of 09:00 to 17:00. Timetables will be issued to successful applicants prior to induction and enrolment, at the beginning of the course.

As part of the national apprenticeship guidance, you will also undergo Equality and Diversity, British values and Prevent Training, which will prepare you with the necessary behaviour needed to work within the construction industry.

Furthermore, you will also be required to complete 20% 'off-the-job' training as a minimum requirement for the apprenticeship course, which may require self-directed study, where will be supported by your assessor coach and work-based mentor.

Please contact the Employer Services Team for more information regarding funding and costs: apprenticeships@solihull.ac.uk

Is there anything else I will have to pay for in order to do this course?

There are no direct additional costs for this course, but you may want to purchase some textbooks for further reading. A suggested reading list will be supplied at the beginning of your course; however, we also have a wide selection of library books and electronic books for you to use too. You will be expected to supply your own stationery, such as folders, pens and paper. Connection to the internet is expected, but facilities are available at college to do this if necessary.

What can I do after this course?

Upon completion of the apprenticeship, you can:

· Continue your employment in the industry


· Progress onto higher qualifications such as those through the Chartered Management Institute (CMI) to become a Team Leader or Operations Manager



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Level 2 Property Maintenance Operative Apprenticeship

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The career paths provided are to give you an idea of the careers that you could progress onto in the future. However, for some, you may need to complete higher level qualifications and gain experience before your dream job becomes a reality. The information provided is to support further research and to generate some initial career ideas when choosing a course. Please check entry requirements to degree courses, apprenticeships, and jobs as this may vary from year to year and across providers. For further advice and guidance, please contact: careers@solihull.ac.uk.