Where will this course lead?

 Meet the needs of candidates who work or want to work as Air Cabin Crew in the Aviation sector.

 Allow candidates to learn, develop and practise the skills required for employment and/or career progression in the Aviation sector

 Contribute to the knowledge and understanding towards the related Level 2 Aviation Operations

 To provide a broad background of understanding of the aviation sector and the vocational skills required

 To improve the knowledge and skills of individuals and increase their chances of gaining

 Employment within the airline industry

What will I study?

Cabin Crew
205 Role of air cabin crew (On board), this will include
1 Carry out pre-board duties
2 Assist passengers with specific needs
3 Carry out boarding duties
4 Carry out inflight services
5 Complete on board paperwork

203 Airline emergency procedures
1 Respond to an airline emergency
2 Identify the primary principles for survival
3 Follow on board emergency procedures (within cabin)

201 Health and safety within aviation
202 Aviation security
203 Aviation communication
204 Airport check in services
205 Aircraft boarding and arrival services

How will this course be delivered?

This unit will be assessed by an assignment covering practical skills and knowledge.

What qualifications will I get?

Level 2 Certificate in Air Cabin Crew (New Entrant)

Level 2 Certificate in Aviation Operations on the Ground (Knowledge)

How will I be assessed?

The assessment covers the practical activities for all outcomes and will also sample underpinning knowledge to verify coverage of the unit.

How do I get a place on the course?

Applicants will need to fill in application form and go through the interview process reference and school reports is essential at the interview and successful 1:1 interview.

You will also need to meet the required entry criteria.

What are the entry requirements?

Learners should be aged 16 -19

4 subjects at grade C/4 or above 1 of which must be English

Learners must be able to swim at least 25 metres without any assistance and tread water for at least 1 minute

What else do I need to know?

All learners will be required to wear full uniform for all lessons as per airline industry standards (Further details will be discussed in the interview process)

Please be aware to obtain an airside pass to enable you to work at an airport all aviation organisations will complete a full 5 year history and also a criminal record check. You must also possess a valid Passport.

Learners must achieve English language at Grade 4 in order to join the course

To work for an airline there is a minimum height restriction of 5ft 2 or above.

Cost of course £280 - This covers the cost of organised trips. You will also need to pay for your uniform (details of which will be given at the interview stage).

There is a compulsory trip which you attend which covers Wet Drill Life Raft procedures. You will need to attend this trip in order to pass your overall course.

We will also visit the British Airways Training Academy at Heathrow Airport for training on Safety and Emergency Procedures.

What can I do after this course?

This is a one year course. Following the end of the course learners could progress on to Travel Level 3 National Diploma if they are under 18. Learners who will be 18 before the end of the course could apply for various jobs within the aviation industry.


Blossomfield Campus

Start Date






Course Fee

N/A For 16 to 18 Year Olds

Course Code


Study Mode

Full Time

Customer Services Manager

Job holders in this unit group plan, organise and co-ordinate resources necessary for receiving and dealing with the responses, complaints or further requirements of purchasers and users of a product or service, and supervise customer service occupations.

What’s Involved?

Customer Services Managers develop and implement policies and procedures to deal effectively with customer requirements and complaints. They co-ordinate and control the work of those within customer services departments. They discuss customer responses with other managers with a view to improving the product or service provided. They also plan and co-ordinate the operations of help and advisory services to provide support for customers and users.

Air Cabin Crew

Air travel assistants issue travel tickets and boarding passes, examine other documentation, provide information and assistance at airport terminals and look after the welfare, comfort and safety of passengers travelling in aircraft.

What’s Involved?

Air Cabin Crew receive passengers at airport terminal, examine tickets and other documentation, check in luggage and distribute boarding passes. They check emergency equipment, distribute reading material, blankets and other items, and ensure that the aircraft is ready for the receipt of passengers. They also welcome passengers on board the aircraft, guide them to their seats and assist with any hand luggage. They ensure that sufficient stocks of meals and beverages are on board the aircraft prior to take off and serve passengers during the flight. They sell duty-free goods during the flight. They also make announcements on behalf of the pilot, demonstrate the use of emergency equipment and check that safety belts are fastened. They direct and instruct passengers in the event of an emergency, ensure safety procedures are followed.

Aviation Security Officer

Workers in this unit group protect merchandise, individuals, hotels, offices, factories, public grounds and private estates from injury, theft or damage, and investigate fraud and crime on a non-statutory basis.

What’s Involved?

Aviation Security Officers investigate crimes, trading practices and the private affairs of individuals. They walk or ride near person requiring protection, watch for suspicious occurrences and defend guarded person from attack. They check persons and vehicles entering and leaving premises, establish their credentials and arrange for escorts for visitors. They also receive duty sheet, time-clock and keys for premises to be visited, check locks, doors, windows, etc. and report any suspicious circumstances to security headquarters. They call in civil police and give evidence in court where necessary.

Travel Agent

Travel agents advise travellers upon travel arrangements, make bookings and receive payment for travel arrangements made.

What’s Involved?

Travel Agents discuss client requirements and show brochures containing suitable packages. They establish availability with tour operators and make bookings. They also consult travel time-tables, book travel tickets and accommodation. They handle cash, debit and credit card payment. They also inform clients of any changes in travel arrangements. They advise on issues of currency, passports, visa requirements, insurance, car hire, vaccinations and other health precautions.

Leisure & Travel Services Operatives

Workers in this unit group perform a variety of leisure and travel service occupations.

What’s Involved?

Leisure & Travel Service Operatives observe regulations concerning the carrying capacity of vehicles and control the boarding of passengers accordingly. They receive passengers, check tickets and guide them to their seats, make announcements regarding travel arrangements and places of interest, and deal with passengers' queries. They make local arrangements at stopover points for food and accommodation. They also respond to enquiries and complaints, book excursions and other entertainment and provide other assistance and advice to holidaymakers. They signal to driver when to stop and start bus, collect fares from passengers and issue tickets and change destination indicators as necessary. They complete way-bill at scheduled points on route and balance cash taken with tickets issued. They receive passengers on ship, examine tickets and other documentation, direct them to their cabin and assist with any luggage. They make announcements to passengers and deal with enquiries.

Travel Agency Manager

Travel agency managers and proprietors plan, organise, direct and co-ordinate the resources and activities of travel agencies and booking offices.

What’s Involved?

Travel Agency Managers plan work schedules and assign tasks and responsibilities. They co-ordinate the activities of clerical, secretarial and other staff. They discuss client's requirements and advise on road, rail, air and sea travel and accommodation. They also make and confirm travel and accommodation bookings, arrange group holidays, tours and individual itineraries. They advise on currency and passport/visa regulations and any necessary health precautions needed. They also determine financial, staffing, material and other short- and long-term needs.

Hotel & Accommodation Manager

Job holders in this unit group plan, organise, direct and co-ordinate the activities and resources of hotels, hostels, lodging homes, holiday camps, holiday flats and chalets, and organise the domestic, catering, and entertainment facilities on passenger ships.

What’s Involved?

Hotel Managers analyse demand and decide on type, standard and cost of services to be offered. They determine financial, staffing, material and other short- and long-term needs. They ensure physical comfort of residents or passengers and make special arrangements for children, the elderly and the infirm if required. They also approve and arrange shipboard entertainment and shore trips and liaise with ship's agent to ensure that ship is adequately provisioned. They arrange for payment of bills, keep accounts and ensure adherence to licensing and other statutory regulations.

Airport Operations Manager

Air transport operatives refuel, load and unload aircraft, direct the movement of aircraft at airports, and positions gangways or staircases to allow passengers to board and disembark aircraft.

What’s Involved?

Airport Operations Managers refuel aircrafts from mobile tankers. They direct the ground movement of aircrafts at airports. They also load and unload conveyor belts to transport luggage between terminal buildings and aircraft, monitor conveyor belts and clear any blockages. They load aircrafts with luggage, in-flight meals, refreshments and other items. They operate retractable gangways or position mobile staircases to enable passengers and crew to board and disembark aircraft.

Predicted Employment

How much can I earn?


Employment by Region

The career paths provided are to give you an idea of the careers that you could progress onto in the future. However, for some, you may need to complete higher level qualifications and gain experience before your dream job becomes a reality. The information provided is to support further research and to generate some initial career ideas when choosing a course. Please check entry requirements to degree courses, apprenticeships, and jobs as this may vary from year to year and across providers. For further advice and guidance, please contact: careers@solihull.ac.uk.