Where will this course lead?

The Digital Support Technician course is designed to equip learners with comprehensive knowledge and practical skills in digital technology and devices, essential for a career in IT support. Tailored for aspiring IT professionals and those seeking a career change, this course offers an immersive educational journey. It emphasizes hands-on training through interactive activities, focusing on troubleshooting and optimising everyday digital devices found in a typical home or small office setting. This approach not only enhances technical proficiency but also prepares students to confidently handle real-world IT support scenarios.

What will I study?

In the Digital Support Technician course, you will gain a solid foundation in IT support through key areas such as computer systems basics, networking, and cybersecurity. You'll develop practical skills in hardware and software management, including installation, troubleshooting, and updates. Emphasis is also placed on enhancing your customer support and communication abilities, essential for any IT role. Additionally, you'll learn effective problem-solving and technical troubleshooting techniques. This course is crafted to equip you with both the theoretical knowledge and hands-on experience needed for a successful career in digital support. Topics studied include:

  • Fundamentals of Computer Systems
  • Networking and Connectivity
  • Cybersecurity basics
  • Operating system configuration and management
  • Hardware installation and troubleshooting
  • Software installation and management
  • Customer Support and Communication skills
  • Problem solving and techniques

How will this course be delivered?

Offered through the Cisco Networking Academy at Solihull College, this course combines timetabled in-person classes with designated remote learning periods. It includes access to interactive online labs and extensive study materials, supporting your independent learning and practical skills development in our lab facilities. This blend of resources and teaching methods ensures a comprehensive and engaging learning experience in the field of digital support.

The course will be delivered three days a week (Wednesday, Thursday and Friday) over 10 weeks.

The course will include some local employers who will participate in some master classes and will also provide learners with information regarding relevant job opportunities.

What qualifications will I get?

Upon successful completion of this course, you will earn the prestigious Cisco Certified Support certification. This valuable credential, recognized globally, is a testament to your expertise in digital support. Significantly, this certification does not expire, offering you a lifelong qualification that enhances your professional profile and opens doors to numerous opportunities in the IT industry.

How will I be assessed?

The course is structured to include a series of assessments and quizzes, providing ongoing evaluation of your progress. It culminates in a final examination conducted online through Certiport, ensuring a comprehensive assessment of your acquired skills and knowledge.

How do I get a place on the course?

Places are offered by interview, subject to meeting the entry requirements.

What are the entry requirements?

Learners must be over 19. Before attending this course, students must have an understanding of computer networks and be a proficient user of a PC.

What else do I need to know?

Students should have a suitable PC with access to the internet.

What can I do after this course?

After completing this course, you will be well-equipped to pursue various opportunities in the IT sector. With your Cisco Certified Support certification, you can explore roles such as IT support technician, network administrator, or help desk analyst. This qualification also lays a solid foundation for further specialized training or certifications in IT, opening doors to advanced positions in network management, cybersecurity, or system administration. Additionally, the skills and knowledge acquired from this course can be a stepping stone to roles in IT consultancy or freelance digital support services.


Blossomfield Campus

Start Date



Wednesday, Thursday, Friday



Course Fee


Course Code


Study Mode

Part Time

Digital Support Technician Bootcamp

What’s Involved?

Predicted Employment

How much can I earn?


Employment by Region

The career paths provided are to give you an idea of the careers that you could progress onto in the future. However, for some, you may need to complete higher level qualifications and gain experience before your dream job becomes a reality. The information provided is to support further research and to generate some initial career ideas when choosing a course. Please check entry requirements to degree courses, apprenticeships, and jobs as this may vary from year to year and across providers. For further advice and guidance, please contact: careers@solihull.ac.uk.