Where will this course lead?

This 50+ Routeway to Employment in Retail Programme is a short-term intensive program aimed at equipping participants with a broader understanding of retail. The duration allows for a thorough exploration of the subject matter and the development of practical skills crucial for success in the retail and customer service and provide a solid basis to apply all the tools to gainful employment.

Benefits to you:

• Classroom based course
• Gain vital knowledge to progress through to a gainful employment
• Perfect for beginners, industry transfers and those wishing to reskill and gain confidence
• Receive a digital e-certificate upon completion
•  No hidden costs

What will I study?

Provide essential workplace skills in a job-related setting and upskills to improve employability, interview techniques and CV writing. You'll study a range of topics tailored to customer service and hospitality, including:

• Customer service in the retail environment
• Communication in a business environment
• Developing working relationships with colleagues and customers
• Functional skills and understanding own capabilities through self-assessment
• Academic and digital skills

How will this course be delivered?

The programme will be 2 weeks in duration. Applications are open so please apply now!

Duration: 5 days per week - Mon to Fri

Mode: Part-time

Delivery: Class

Locations: Blossomfield Campus

How will I be assessed?

You will be assessed through a combination of:

• Theory-based tasks to test your understanding of key concepts
• Practical, scenario-based activities to apply your skills in realistic setting

How do I get a place on the course?

Click "Enquire Now" or email Adult.Skills@Solihull.ac.uk for further information.

What are the entry requirements?

To enrol on the course, you should:

• Hold a West Midlands postcode
• Be aged 19 or above
• Income below £34,194 or unemployed
• Aged 50 years old or older

What else do I need to know?

All resources and materials needed for the course will be provided. Attendance and participation in all sessions are mandatory.

*Free subject to eligibility criteria.

What can I do after this course?

After completing the course, you'll have the skills and knowledge to apply for any roles in a variety of businesses which utilise retail, hospitality or customer service. The course may instil confidence and develop necessary skills for a learner to a step into employment in retail.