Where will this course lead?

This qualification is designed to enable learners to further develop the knowledge and understanding required to work with customers within the health and social care sector.

 

The objectives of this qualification are to help learners:

 

• Develop an awareness of customer service in health and social care

• Understand how to communicate effectively in a health and social care setting

• Understand the needs of customers who access health and social care services

• Understand teamwork in health and social care settings.

What will I study?

  • Preparing to deliver customer service in health and social care settings
  • Understand the specific needs of customers accessing health and social care services
  • Effective communication for health and social care
  • Teamwork in health and social care settings

How will this course be delivered?

In person, every Tuesday 17:00 - 21:00

What qualifications will I get?

NCFE CACHE Level 2 Certificate in Customer Service for Health and Social Care Settings

How will I be assessed?

The qualification is assessed via a portfolio of evidence. This qualification is internally assessed.

How do I get a place on the course?

Register your interest and we will contact you with a date for a brief chat and enrolment.

What are the entry requirements?

There are no specific recommended prior learning requirements for this qualification. However, learners may find it helpful if they've already achieved a level 1 qualification.

What can I do after this course?

NCFE Level 2 Certificate in Principles of Team Leading

NCFE CACHE Level 2 Certificate in Preparing to Work in Adult Social Care

Location

Blossomfield Campus

Start Date

14/10/2025

Day

Tuesday

Time

17:00-21:00

Course Fee

Free for 16 weeks (depending on eligibility)

Course Code

HEASJ013BCP0

Study Mode

Part Time

Customer Service for Health and Social Care Settings Level 2 Certificate NCFE

What’s Involved?

Predicted Employment

How much can I earn?

£17,680
NATIONAL AVERAGE

Employment by Region

The career paths provided are to give you an idea of the careers that you could progress onto in the future. However, for some, you may need to complete higher level qualifications and gain experience before your dream job becomes a reality. The information provided is to support further research and to generate some initial career ideas when choosing a course. Please check entry requirements to degree courses, apprenticeships, and jobs as this may vary from year to year and across providers. For further advice and guidance, please contact: careers@solihull.ac.uk.